Developed strategies that increased revenue growth by 20% through

upselling, cross-selling, and proactive customer engagement, reducing

escalations by 10% and successfully resolving customer concerns.

Built strong client relationships by understanding needs, providing

personalized service, and facilitating ongoing communication to

enhance satisfaction and loyalty.

Reduced Customer waiting times by 10% by processing calls quickly.

Increase in overall sale of our prime home repair services by 5%

which were of highest cost.

Helped in business processes and general process improvements in

IVR systems.

Comprehensive event planning and execution, coordinating with

internal teams, vendors, and external partners to ensure seamless

operations and alignment with program criteria.